General Terms and Conditions

General Terms and Conditions for Customers

Takt – an offer from DZB Druckzentrum Bern AG

1. Scope and contracting parties

1.1 These General Terms and Conditions govern all legal relationships between DZB Druckzentrum Bern AG, Zentweg 7, 3006 Bern (hereinafter referred to as “DZB”), and their business customers (hereinafter referred to as “Customer”) in connection with transport services under the brand “Takt”.

1.2 The Takt service is exclusively for companies with their headquarters or branch in Switzerland. No contracts are concluded with consumers.

1.3 Any differing or supplementary terms and conditions of the Customer shall not apply, even if DZB does not explicitly contradict them.

2. Subject of the contract

2.1 DZB provides transport services as a freight carrier. DZB is entitled to use subcontractors to fulfill its obligations.

2.2 DZB provides transport services within Switzerland. Cross-border transport is excluded.

2.3 DZB provides the platform Takt (hereinafter “Portal”).

3. Scope of services

3.1 The type and scope of the service owed result from the respective booking in the portal, including any additional services.

3.2 Additional services can be selected during the booking process. The terms and conditions displayed on the portal apply.

4. Contract conclusion and booking

4.1 The customer enters the required information (in particular collection and delivery address, type of goods, weight, dimensions, desired additional services) completely and correctly in the portal.

4.2 By completing the booking, the customer submits a binding offer. The contract only comes into effect upon electronic confirmation of availability by DZB.

4.3 If DZB does not issue a dispatch confirmation up to 24 hours before the earliest possible pick-up time because no suitable transport partner is available, the order has not been placed.

4.4 DZB is entitled to refuse bookings without giving reasons.

4.5 Goods listed in the exclusion list in Annex 1 will not be transported.

5. Customer obligations

5.1 The customer is responsible for the proper packaging, labeling, and, if necessary, numbering of the goods. The goods must be packaged securely for transport and made available for loading without undue effort.

5.2 The customer must specify to DZB the exact location of the collection, if applicable the collection time, the address of the recipient, the place of delivery, the number, the packaging, the contents, the weight and dimensions of the packages or freight items and, if applicable, the delivery time.

5.3 The sender or client is particularly obliged to inform the carrier of the special nature of the goods being transported, their weight distribution and susceptibility to damage.

5.4 The customer ensures that:

• a) the transported goods do not contain any prohibited or dangerous items,
• b) all information regarding the shipment is correct and complete,
• c) the pick-up and delivery locations are accessible for the vehicles used (vans or trucks).

5.5 The customer is responsible for complying with all public law regulations relating to the goods being transported, in particular regarding the content, condition, packaging, labeling and declaration of the goods.

5.6 Disadvantages and additional costs resulting from incorrect or incomplete information are borne by the customer.

5.7 The customer communicates with DZB via the portal. This also applies if DZB uses subcontractors to fulfill its obligations. Direct instructions or contractual agreements between the customer and the subcontractor are not binding on DZB.

6. Prices and payment terms

6.1 The prices displayed on the portal at the time of booking apply. All prices are subject to statutory VAT unless otherwise stated.

6.2 Additional services and any goods insurance will be shown separately.

6.3 Waiting time for the chauffeur is not included in the price. DZB charges the customer a fee of CHF 120 per hour for waiting times exceeding 15 minutes.

6.4 DZB reserves the right to charge a fuel surcharge in the event of significant fuel price increases. If the average weekly diesel price, according to the ASTAG diesel price index, increases by more than 10% between the time of booking and the time of transport, DZB is entitled to charge the customer a corresponding percentage surcharge. The surcharge will be applied before the transport takes place, and the customer will have the option to cancel the contract before any such charge is applied.

6.5 Customers generally pay for bookings in advance via the portal. A booking is only released for disposition after successful payment confirmation.

6.6 If a booking cannot be accepted, DZB will refund the customer's advance payment within 10 days.

6.7 In case of late payment, the customer owes default interest at the statutory rate. DZB reserves the right to suspend further services until full payment is received.

7. Liability

7.1 DZB acts as a carrier. DZB is liable for direct damages demonstrably caused from the time of acceptance of the goods until their delivery, whether by itself or its agents, but only if DZB cannot prove that the damage could not have been prevented by the care of a prudent carrier.

7.2 The customer must declare the value of the goods without being asked. The following liability limits apply. Declaring the value of the goods does not increase the liability limits listed below.

7.3 Damage claim: Any damage to or missing goods must be noted immediately and in the presence of the driver on the delivery note, waybill, or receipt, along with a reservation of rights. Damage not immediately apparent must be reported in writing no later than eight days after delivery, including the day of delivery.

7.4 General disclaimer: DZB excludes liability for cases such as (a) damage resulting from improper loading on the truck bed by the sender's assistants, (b) breakage due to normal vibrations, (c) breakage of the products themselves, (d) damage to or loss of goods transported in sealed or outwardly undamaged crates, boxes, or containers whose proper condition and completeness could not be verified upon acceptance, (e) damage resulting from inadequate or unsuitable packaging, (f) damage resulting from weather conditions, (g) damage resulting from insufficient space or access road if the sender or recipient has requested such access, (h) scratches, abrasions, pressure and abrasion damage, enamel and paint chipping, polish cracks, and the loosening of glued parts and veneers, (i) force majeure, (j) malicious damage by third parties, (k) damage resulting from additional services not provided or not properly provided by DZB.

7.5 Damage during loading and unloading: Loading and unloading is carried out by the customer. If the sender or recipient, after checking in with the driver, instructs the driver to unload the goods, the driver does so on behalf of the sender or recipient. DZB is not liable for damage incurred during this activity. The driver performs this task as an agent of the sender or recipient. If the loading or unloading is carried out by the driver without having checked in with the sender or recipient, the assessment of damages is governed by section 7.7.

7.6 Indirect damage: DZB's liability for indirect damages, such as lost profits, business interruption and other consequential costs, is excluded.

7.7 Damage to or loss of the transported goods: The scope of liability for damages is limited, to the extent permitted by law, to the value of the goods at the place and time of their acceptance for transport, up to a maximum of CHF 15.00 per kg of effective freight weight of the damaged or lost goods. However, liability is limited to a maximum of CHF 40'000.00 total per event.

7.8 Damages due to delay: DZB is only liable for damages resulting from delayed delivery if liability for such damages has been agreed upon in writing. In this case, DZB's liability is limited to the amount of the agreed freight charge.

7.9 Damages arising from mere handling activities: If DZB, acting as a warehouse operator, performs purely handling activities, it is only liable for delays, incorrect loading and unloading, empty freight, demurrage charges of any kind, loss of a booking, repacking, etc., if such liability has been agreed upon in writing. If liability for damages arising from mere handling activities has been agreed upon in writing, DZB's liability is limited to the amount of the damage incurred, up to a maximum of CHF 2'500 per event (i.e., a single cause of damage, even if there are multiple shipments per order). In the event of loss or damage to the transported goods, the obligation to pay compensation is governed by the other provisions of these General Terms and Conditions.

7.10 Liability in case of outsourcing: DZB is entitled to have the freight order carried out in whole or in part by an intermediate carrier. In this case, it is liable to the customer in the same way as if it had carried out the order itself – in particular, the same limitations of liability apply.

7.11 The forfeiture of all liability claims and the limitation period for claims for compensation are governed by Articles 452 and 454 of the Swiss Code of Obligations.

8. Reimbursement and compensation obligations

8.1 The customer shall reimburse DZB for all expenses and costs incurred by DZB in the proper performance of the transport.

8.2 The customer shall indemnify DZB in particular against all liabilities, claims or payment obligations towards third parties arising from or in connection with the proper performance of this agreement.

9. Customer liability

9.1 Subject to the reimbursement and compensation obligations pursuant to clause 8, the customer shall be liable to DZB for damages arising from the breach of its contractual obligations.

10. Transport insurance

10.1 The customer can purchase transport insurance during the booking process. The costs are borne by the customer. The transport insurance covers damage and loss up to the replacement cost (sum insured) of the damaged or lost goods.

10.2 Insurance coverage is governed exclusively by the insurance terms and conditions described on the portal. These are displayed to the customer before the policy is finalized.

10.3 Risks such as lost profits, business interruption, etc. (indirect damage) are not covered by the transport insurance. The customer must take out separate, appropriate insurance for this.

11. Loading equipment

11.1 In general transactions involving loading equipment with shippers and consignees, only intact, transportable loading equipment that allows for efficient transport and handling may be used. The loading equipment must comply with the EPAL/UIC guidelines and EPAL/UIC exchange criteria.

11.2 If a recipient refuses to accept the loading equipment upon delivery of the goods and DZB has to take it back to the warehouse, DZB can charge the customer for the used loading space plus the administrative costs for the entire duration of the custody.

11.3 DZB accepts no liability for costs incurred by the sender or recipient for any necessary repalletizing of the transported goods. It is the customer's responsibility to ensure that their shippers or recipients use only EPAL/UIC-compliant loading equipment. Any resulting disadvantages of any kind shall be borne by the customer or recipient.

11.4 The customer shall indemnify DZB against all claims or other demands made by third parties, in particular the recipients, against the carrier in connection with loading equipment.

11.5 It is the customer's responsibility to contractually obligate their customers or recipients accordingly.

12. Obligation to raise objections

12.1 Externally visible damage or loss must be reported via the portal upon delivery and noted on a delivery receipt, e.g., waybill or delivery note.

12.2 Hidden damage must be reported via the portal immediately upon discovery, but no later than 8 days after delivery.

12.3 In the event of a delayed complaint, the goods are deemed to have been delivered in accordance with the law, to the extent permitted by law.

12.4 If the goods are delivered at an unattended transfer point (e.g., an unstaffed loading dock), the digital documentation generated by the portal serves as proof of the condition and completeness of the goods at the time of transfer.

13. Dates and delivery times

13.1 Stated delivery dates and deadlines are non-binding unless they are expressly designated as binding. If the customer books the paid additional service “delivery or collection at a fixed time”, DZB endeavors within its means to ensure compliance. If the agreed time is not met for reasons attributable to DZB, DZB's liability is limited to the refund of the surcharge paid for this additional service; liability for indirect damages pursuant to clause 7 remains excluded.

13.2 Events of force majeure or other circumstances beyond DZB's control entitle DZB to a reasonable extension of the delivery period or to withdraw from the contract.

14. Invoicing

14.1 Offsetting claims for damages against freight charges is excluded.

15. Cancellation and withdrawal

15.1 Cancellation by the customer is only possible before the shipment has been accepted.

15.2 If the cancellation occurs less than 24 hours before the scheduled handover of the shipment, whereby only working days are decisive for the calculation of the deadline, the customer must pay a cancellation fee as specified in the portal.

16. Data protection

16.1 DZB processes personal data in connection with contract processing in compliance with the applicable legal provisions of Switzerland.

16.2 Further information can be found in the separate privacy policy on the portal.

17. Language versions

17.1 These terms and conditions were drafted in German. The English and French translations are provided solely for informational purposes and to improve understanding. In the event of any discrepancies, differences, or ambiguities between the language versions, the German version shall prevail.

18. Applicable law and jurisdiction

18.1 Swiss law applies.

18.2 The place of jurisdiction is Zurich.

As of June 22, 2026

Annex 1: Restrictions on transport

The following goods are excluded from transport:

• Securities and documents of all kinds
• Precious metals (unprocessed, in bars or coins) whose value is at least equal to the value of silver
• coins
• Banknotes
• Postage stamps
• Drawn lots
• Watches, jewelry, accessories and spare parts, genuine pearls (including cultured pearls), gemstones and other jewels
• live animals
• persons
• Vehicles and goods that travel under their own power
• household goods
• unpackaged goods
• Returns
• used goods
• Goods that are shipped in a damaged condition
• Dangerous goods (all classes)
• Art
• Weapons and ammunition
• Goods that are protected under species conservation laws
• heavy loads
• Customs goods
• perishable, dangerous or illegal goods
• Refrigerated goods

The following goods must be specially registered for transport:

• Commodities (grain, fruit, fertilizer, steel, etc.), as well as bulk and tank loads
• Relief supplies
• Telecommunications (such as mobile phones and similar devices, phone cards)
• Computers (such as PCs, notebooks, tablets, software, processors, monitors, printers, scanners and similar)
• Consumer electronics (such as stereo systems, TVs, DVD players, projectors, CDs/DVDs, storage media, photo and film cameras, video cameras, game consoles and similar items)
• Tobacco products, spirits and other alcoholic beverages
• personal effects
• Items with artistic or collector value